External Transport Manager
Services for HGV & PCV
in London

Whether you need ongoing transport manager support, or assistance for a one-off project, Total Compliance can help. 

Based in Lincolnshire and operating across the UK, Total Compliance offer external Transport Manager Services for all types of licence holders, including Standard National, Standard International, and services for Restricted Licence Holders.

The support that we provide can flex in line with the number of vehicles in your fleet, and will give you the peace of mind that you are legally compliant at all times.


Why Choose Total Compliance's External Transport Manager Services for Your London business? 

The Total Compliance Rutland team is passionate about transport and have years of experience and extensive knowledge of the transport and logistics industries.

With our external transport manager fees starting from just £100 per month, Total Compliance can offer operators of all sizes, a cost effective solution. Why employ and pay for the ongoing training of an in-house transport manager when you can outsource the service to us for as little as £100 per month?



Total Compliance
Great North Road
Great Ponton
NG33 5AG

Tel: 07720 875002 / 07710 878041



As transport industry experts, Total Compliance have been providing external transport manager services to hauliers, logistics companies and public transport operators in London for years.

External transport manager, Michelle, regularly travels around the M25, looking after our customers' fleets in Wembley, Stratford, Barnet and Peckham.

Our Clients in London Include:

Strata Logistics
External Transport Manager in London

What is an External Transport Manager in London?

Many small to medium sized businesses in London do not have sufficient requirements to employ a full-time transport manager. To navigate this issue, they can instead choose to employ an external transport manager instead.

An external transport manager is a competent professional who has been designated to ensure that an operator’s vehicles are roadworthy and that its drivers are complying with all relevant rules and legislation.

If an operator fails to heed their transport manager's advice or comply with their requests, they are duty bound to inform the Traffic Commissioner's Office.

PCV External Transport Manager in London

What requirements must an External Transport Manager meet in London?

According to the requirements set out by the Senior Traffic Commissioner in Statutory Document No. 3 - Transport Managers, a designated transport manager must meet the requirements of Article 4 as follows:

  • They must be of good repute (in accordance with paragraphs 1 to 5 of Schedule 3);
  • They must be professionally competent (in accordance with paragraph 13 of Schedule 3); and,
  • External transport managers must not be prohibited from acting as a transport manager by a traffic commissioner. They must also only be designated to act in that capacity for a maximum of 4 operators with a combined maximum total fleet of 50 vehicles. Or a smaller number if the traffic commissioner considers appropriate.

Restricted Licence Transport Manager Consultancy in London

Restricted Operator’s Licence holders are not obliged to employ a professionally competent person/CPC Qualified Transport Manager. However, they are still subject to the same sets of regulations as standard licence operators. Total Compliance offers a consultancy service on either a one-off or retainer basis.

How much does an External Transport Manager Cost in London?

The cost of an external transport manager is dependent on 3 factors, the number of vehicles you are operating, whether you have a standard or restricted licence and what your operator risk score is.

To find out exactly how much an external transport manager will cost you, click on our instant quote calculator and get your price in seconds!

HGV External Transport Manager in London


Michelle Scott - External Transport Manager in Rutland

Our London external transport manager is Michelle Scott.

Michelle is a director of Total Compliance and has years of experience working as a director of a nationwide distribution business employing over 70 drivers, before starting Total Compliance with her husband, Jonathan.


An External Transport Manager is responsible for carrying out a number of tasks, with the key ones listed below set out by the Senior Traffic Commissioner in their Statutory Document No. 3 - Transport Managers.

What are the general responsibilities of an External Transport Manager in London?
  • Manage, audit and review compliance systems to ensure that they are effective.
  • Review any shortcomings such as prohibitions and/or annual test failures.
  • Ensure that relevant changes are notified in accordance with operator licence requirements.
  • Keep up to date on relevant changes in standards and legislation.
What are the driver administration duties of an External Transport Manager in London?
  • Ensure that drivers hold the appropriate licence for the vehicle they are driving (including non-GB vocational drivers from EU member states who are required to register their driving licences with DVLA within 12 months of being resident).
  • Ensure that regular checks are carried out on the drivers’ licences.
  • Ensure that vocational drivers hold a valid driver CPC qualification (DQC).
  • Ensure that all drivers hours records are kept for a period of no less than 12 months. they must be made available upon request.
  • Ensure that all working time records are kept for a period of no less than 24 months. They must be made available upon request.
What are the driver management duties of an External Transport Manager in London?
  • Ensure compliance with the driving hours rules (EU or Domestic Hours rules).
  • Ensure that drivers are recording their duty, driving time and rest breaks on the appropriate equipment or in drivers’ hours books and their records are being handed back for inspection as required.
  • Where appropriate, to download and store data from the vehicle digital tachograph unit. This should be at least every 90 days and from the drivers’ tachograph smart cards, at least every 28 days.
  • Ensure that drivers’ hours records are retained and are available to be produced during the relevant period.
  • Ensure that records are retained for the purposes of the Working Time Directive (WTD) and that they are available to be produced during the relevant period.
  • Ensure that drivers are adequately trained and competent to operate all relevant vehicles and equipment.
  • Contribute to relevant training and subsequent disciplinary processes as required.
What are the driver operations duties of an External Transport Manager in London?
  • Ensure that drivers are completing and returning their driver defect reporting sheets and that defects are recorded correctly.
  • Ensure that all drivers and mobile workers take adequate breaks and periods of daily and weekly rest (as per the relevant regulations which apply).
What are the vehicle administration duties of an External Transport Manager in London?
  • Ensure that vehicle maintenance records are retained for a period of no less than 15 months and are made available upon request.
  • Ensure that vehicles are specified as required and that operator licence discs are current and displayed correctly.
  • Ensure that vehicle payloads notifications are correct, height indicators are fitted and correct, and tachograph calibrations are up to date and displayed.
  • Ensure that there are up to date certificates of insurance indemnifying company cars, commercial vehicles and plant.
  • Ensure a suitable maintenance planner is completed and displayed appropriately, setting preventative maintenance inspection dates at least 6 months in advance. This should include the Annual Test and other testing or calibration dates.
What are the vehicle management duties of an External Transport Manager in London?
  • Ensure that vehicles and trailers are kept in a fit and roadworthy condition.
  • Ensure that reported defects are either recorded in writing or in a format which is readily accessible and repaired promptly.
  • Ensure that vehicles and trailers that are not roadworthy are taken out of service.
  • Ensure that vehicles and towed equipment are made available for safety inspections, service, repair and statutory testing.
  • Ensure that safety inspections and other statutory testing are carried out within the notified O-licence maintenance intervals (ISO weeks).
  • Liaise with maintenance contractors, manufacturers, hire companies and dealers, as might be appropriate. They should also make certain vehicles and trailers are serviced in accordance with manufacturer recommendations.