JS Transport Management Services Ltd t/a Total Compliance

These Terms and Conditions form the contract between you and JS Transport Management Services Ltd t/a Total Compliance ("we", "us", "our"). By visiting or using our website, or by engaging our services, you agree to be bound by these Terms.

We are registered in England and Wales under company number 09915888. Our registered address is Great Ponton House, Great North Road, Great Ponton, NG33 5AG.

If you do not agree with these Terms, please do not use our website or services.

1. Definitions

"Agreement" means these Terms and Conditions.

"Content" means any text, images, sounds, videos, or other material encountered on our website.

"Customer" or "Client" means any person or organisation engaging our services.

"Intellectual Property" means all intellectual property rights owned by us, registered or unregistered, including but not limited to copyrights, trademarks, designs, software, and business processes.

"Services" means any service provided by us including but not limited to training, consultancy, auditing, and compliance support.

"Website" means www.totalcompliance.co.uk or any related domains we operate.

"You" or "your" means any website user or customer of our services.

2. Intellectual Property

You agree not to copy, reproduce, modify, distribute or use any part of our Intellectual Property without our written consent.

You shall not use our services or website in a way that infringes or violates our Intellectual Property rights.

You must notify us promptly of any suspected infringement or misuse of our Intellectual Property.

You must not:

·       - Copy or alter any part of our content or software;

·       - Allow access to unauthorised persons;

·       - Share or publish any proprietary information.

3. Website Disclaimer and Limitation of Liability

Our website and services are provided "as is" without warranties of any kind.

We do not guarantee that our website will be secure, error-free or continuously available.

We are not responsible for the content of third-party websites linked from our site.

We are not liable for:

·       - Indirect or consequential loss;

·       - Loss of profits, business, or goodwill;

·       - Any reliance you place on information from our website.

This applies to us, our directors, employees, subcontractors, agents, and affiliates.

We disclaim all implied warranties to the extent permitted by law.

We do not provide legal advice. Any consultancy, training, or compliance services offered are for general guidance only.

4. Cancellation of Services

Services may be cancelled in writing within 14 days of booking for a full refund unless the service is scheduled within that period.

Cancellations within:

·       - 14 days of service = 100% charge

·       - 15-21 days of service = 50% charge

FORS Consultancy is chargeable in full once booked. Cancellation will result in the loss of all fees paid unless there are exceptional circumstances that warrant a part or full refund being given. This is at a Directors discretion only.

FORS Retainer clients must give 90 days written notice to cancel.

We reserve the right to amend, reschedule or substitute services.

Delegate substitutions for training may be accepted up to 48 hours before the course. Rescheduling may incur admin fees at our discretion.

5. Payment Terms

Clients must complete our customer application form accurately.

Invoices will be issued including VAT.

Payment terms:

·       - Payment is required in advance for some services;

·       - 30-day terms apply to approved accounts.

Disputed invoices must be reported in writing within 14 days of discovering an issue, with detailed reasons.

Late payment fees:

·       - Interest at 8% above Bank of England base rate;

·       - £50 fee for invoices under £1,000 (ex. VAT);

·       - £100 fee for invoices over £1,000 (ex. VAT).

Legal action may be taken for non-payment. A minimum of £150 plus VAT is charged for issuing a court claim, in addition to court fees.

We review prices annually and will notify clients of changes.

6. User Conduct

You agree to use our website and services only for lawful purposes.

You must not:

·       - Attempt to gain unauthorised access to any part of the website;

·       - Upload or distribute any harmful or unlawful material;

·       - Use the website in a way that could damage or impair its operation.

7. Data Security and Cookies

We take appropriate security measures to protect client data and system integrity.

We use cookies to enhance your browsing experience. You can manage your cookie preferences via your browser settings. For more details, see our Cookie Policy.

8. Miscellaneous

Our Privacy Policy complies with the Data Protection Act 2018.

If any provision of these Terms is found invalid, the remaining terms shall remain valid.

No delay or failure by either party to enforce a right shall be deemed a waiver.

Notices shall be served:

·       - By hand: same day if before 4.30pm;

·       - By post: within 72 hours excluding weekends;

·       - By email: immediately or within 48 hours if sent on a non-business day.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, strikes, or pandemics.

Jurisdiction: These Terms are governed by the laws of England and Wales. Any disputes must be resolved via Alternative Dispute Resolution (ADR), conducted in English and held in England.

Acceptance

By accessing our website or using our services, you confirm that you accept these Terms and agree to abide by them.