Purpose:

JS Transport Management Services Ltd T/A Total Compliance is committed to delivering
high-quality products and services that meet or exceed customer expectations. We have
established a Quality Management System (QMS) aligned with ISO 9001:2015 requirements
to drive continual improvement and customer satisfaction across all areas of the business.

Quality Objectives:

• Clear quality objectives will be set for each department, reviewed at least twice a
  year, or sooner if required.
• Objectives will be measurable, achievable, and designed to support our commitment
  to continual improvement.

Customer and Stakeholder Focus:

• We ensure that customers, suppliers, and other interested parties clearly understand
  our standards of quality, as well as the expectations we have of them.
• Strong, transparent communication will be maintained to ensure requirements are
  met efficiently and consistently.

Performance Monitoring and Improvement:

• Business operations, products, and services will be reviewed regularly to identify
  opportunities for improvement.
• Performance will be monitored through defined measures and internal audits
  conducted quarterly.
• Non-conformances will be addressed promptly, with corrective actions involving all
  necessary team members and top management.

Internal Audits and Management Review:

• Our Quality Management System will be internally audited every six months to verify
  compliance and effectiveness.
• Top management will review the QMS annually, ensuring it remains fit for purpose,
  supports our strategic direction, and drives the achievement of quality objectives.

Commitment to Excellence:

• Total Compliance is committed to a culture of quality, customer focus, and continual
  improvement, ensuring that all interested parties receive outstanding service and value.

Author: Michelle Scott (Director)
Date Created: 17 April 23
Last Review: 16 April 2025
Review Due: 15 April 2026
Version Number: 3.0

VAT Registration - 258 8909 43

Version Number: 3.0 Tel: 0345 9001312