Today my wife Michelle, delivered a CPC training to a commercial driver that spoke minimal English even though he had been living in the UK for over 4 years.
You may think how could she do this considering she is fluent or able to speak more than about five words in any other language.
Well there was a surprise in store just to show how much attention to detail was paid and effort put in.
Not one, but 2 laptops went into the training bag first things. With additional pictorial materials for drivers.
Michelle arrived really early to set up and get all ready for the day.
The first laptop was set up with the presentation as everyone would normally see it and to provide the training everyone would normally get.
Then she downloaded the trainers presentation onto the second laptop and proceeded to translate every slide online into Lithuanian. Yes she did it for the whole presentation.
This was to ensure that the driver had the CPC training in English along with ALL the information in Lithuanian so that the driver was not at any disadvantage to any other person receiving the training.
Michelle told me she made sure the driver understood everything and it is no surprise that she had top feedback and this is called exceeding expectations!!
#drivercpc #drivertraining #transportmanager #compliance